Refund policy
Effective date: October 8, 2026
Thank you for shopping with Beyond Typical. We want you and your family to love what you get. If something isn't right, we're here to help.
How our shop works
Our shop partners with independent suppliers through Shopify Collective. Each supplier ships its products to you directly, and each one has its own return rules. That's why the return window can be different from one item to the next. You'll find the window for each product in the table below.
You always start a return with us, not with the supplier. We'll coordinate with the supplier for you.
How to start a return
- Email us at renee@beyondthetypical.org within your item's return window (see the table below). Include:
- your order number
- the item(s) you'd like to return
- the reason for the return
- photos, if the item arrived damaged, defective, or wrong
- We'll confirm whether the item can be returned and send instructions. If a return label is provided, we'll send that too. Most returns go back to the supplier's address, not to us.
- Please don't mail anything back until we've approved the return. Items sent back without an approved return may not be accepted.
Return windows by product
| Product | Ships from | Return window | Conditions |
|---|---|---|---|
| Dinosaur Playdough Sensory Toy Kit; Lemonade Stand Sensory Learning Kit | Playful Little Minds | Final sale. No returns or exchanges. | If your kit arrives damaged, defective, or wrong, contact us right away and we'll work with the supplier to make it right. |
| Crystal Dragon Fidget Toy; Mini Water Animal Fidget Pack | Crafts 3D | 30 days from delivery | Unused and in original packaging. You pay return shipping unless the item is defective or the supplier made an error. Personalized or custom items and sale items can't be returned unless they arrived damaged. |
| Sensory Friendly Fidget Jogger; QuietSense™ Sound-Reducing Sensory Vest | Sense-ational You | Request within 30 days of receiving your item | Unworn and unwashed. Trying it on is fine. You pay return shipping. The supplier can send a label and deduct its cost from your refund. Exchanges are available. |
| Kids' Sensory Swing Hammock | V.I.P Digital Presence | Request within 14 days of receiving your item | Unused and in original packaging. You pay return shipping. |
| Peapod Squishy Fidget Toy | Game On Interactive (OnlyTenBucks) | 30 days from delivery | Unused, in original packaging, with proof of purchase. You pay return shipping unless the item is defective. |
| Kids Sensory Swivel Chair | GBruno Store | Request within 30 days of receiving your item | Unused, with tags, in original packaging. Sale items can't be returned. |
| Weighted Blankets, Vests, and Scarves (Paperback book) | Books by splitShops | No returns unless you received the wrong item | Report a wrong, damaged, or defective book within 7 days. Include a photo. |
| Kids Weighted Blanket with Cover | Hazli Collection | 30 days from delivery | Free return shipping within the US. |
| The Everyday Sensory-Friendly Tee + Chewy Necklace | ParkerandTalia | Request within 30 days of receiving your item | Unworn or unused, with tags, in original packaging. The return shipping cost is deducted from your refund. Sale items and custom or personalized items can't be returned. |
| Popplers: Daily Routines & Emotions and Feelings | The Fidget Games | 30 days from the purchase date | Unused, in original packaging, and in the same condition you received it. You pay return shipping. Please use a trackable shipping method. |
For any product not listed above, the return window is listed on its product page.
Damaged, defective, or wrong items
Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us at renee@beyondthetypical.org within 7 days of delivery. Please include your order number and photos of the item and packaging. We encourage you to report problems as soon as possible, because some suppliers ask to hear about damage right away. We'll work with the supplier to make it right, usually with a replacement or a refund. This applies to final-sale items too.
Refunds
- Once the supplier receives and inspects your return, we'll let you know whether your refund is approved.
- Approved refunds go back to your original payment method. Some suppliers may also offer store credit.
- We process approved refunds within 3 business days of the supplier confirming the return. A refund can stay pending for up to 2 business days and may take up to 10 business days to show on your statement, depending on your bank or card issuer.
- Original shipping charges are not refundable, except when an item arrived damaged, defective, or wrong.
- If you haven't seen your refund within 10 business days after we told you it was processed, please email us. For most card payments, we can give you a reference number your bank can use to trace it.
Exchanges
Most suppliers don't do direct exchanges. The fastest way to get what you want is to return the item, and once the return is approved, place a new order. Sense-ational You does offer exchanges. Just ask us.
Questions
Email renee@beyondthetypical.org. We're a small team, and we'll get back to you as soon as we can.
Beyond Typical
A California nonprofit public benefit corporation (501(c)(3) status pending)
EIN 43-2235528
5085 5th Street, Rocklin, CA 95677
renee@beyondthetypical.org